Leadership Roles

Accor | Jolly Hotels (Autograph) | ITC Hotels | Radisson Hotels

Built a strong operational foundation across leading hospitality brands, gaining experience in guest experience, front office operations, service excellence, quality systems and leadership development.

Highlights

  • Luxury hospitality operations

  • Service excellence

  • Team leadership

  • Quality management

  • Guest experience

  • Multi-brand exposure

Head – Operations & Pre-Opening

WelcomHeritage Hotels & Resorts

Leading operations and pre-opening initiatives across a portfolio of 38 heritage hotels, driving operational governance, brand standards, guest experience, owner engagement and business transformation.

Highlights

  • Strategic leadership across 38 heritage hotels

  • Successfully opened 6 hotels in 3 years

  • Improved guest reputation scores from 4.44 to 4.73

  • Increased brand audit compliance from 55% to 72%

  • Led portfolio-wide operational and technology transformation initiatives

General Manager – Pre-Opening

E Hotel, Chennai

Led the complete operational planning and successful launch of a luxury business hotel, establishing systems, recruiting leadership teams and positioning the hotel for commercial success from day one.

Highlights

  • Complete hotel pre-opening

  • Recruitment and training

  • SOP development

  • Operational readiness

  • Ranked No. 1 on TripAdvisor within three months

  • Achieved RevPAR comparable to leading five-star hotels

Experience28+ Years I Leading 38-Property Portfolio I Countries Worked - India & England I Brands ITC • Accor • Radisson • WelcomHeritage • Marriott